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Mikko Juola
What are “Blueprint Elements”?
Data Content Manager can be used to define data models to be used in ServiceNow. Those data models are also called “Blueprints“. And a blueprint basically includes: Selected data classes […]
Data Content Manager R3.3 is Now Available
DCM R3.3 introduces Blueprint elements, improves audit performance and certifies the app also for ServiceNow’s Madrid release.
ServiceNow CSDM Updated + example of an actual Service Portfolio data model
ServiceNow published some updates to their recent Common Service Data Model whitepaper. In this article I’m showing some more detailed data models for the same.
DCM Webinar Now Available On-Demand
We had our first DCM webinar together with ServiceNow on February 12th 2019 and now the webinar is also available as on-demand recording.
Data Content Manager R3.2 is Now Available
DCM R3.2 is focusing on searching and filtering audit results + enhancements to Data Content Planner on using existing data and field plans.
ServiceNow “Common Services Data Model” discussion continues
In this article I will go through the “ITSM / ServiceNow example” from that whitepaper and introduce an alternative version. And discuss about the common data model drawn from three different perspectives.
The 7 Most-Common Data-Quality Management Issues in ITSM
This article digs a little deeper into the problem of bad service management data, outlining the most-common data-quality management issues we see when offering data-quality-improving capabilities to our customers.
ServiceNow released their long awaited “Common Services Data Model”
ServiceNow has finally released their view on the “common services data model”. What do you think about it?
Does Bad ITSM Data Make for Bad Experiences and Bad Bots?
Most businesses, globally, are currently caught in a perfect storm of challenges and opportunities related to digital transformation, customer experience (CX) improvement, and exploiting emerging technologies – in particular artificial intelligence (AI) and smart automation.