Without a strong foundation, you can not really get the most out of your investment on ITSM systems.
Mikko Juola
How do you audit your data?
Auditing your data can help you fix data related issues before they become a real problem. In this story we explain how to audit ServiceNow data using DCM.
Sick of bad data? Join our next webinar to know more
You may be sick of bad data and happy to find out that JustinLabs has developed a visual and clever way to manage data on the ServiceNow platform. Register to webinar now!
What are “Blueprint Elements”?
Data Content Manager can be used to define data models to be used in ServiceNow. Those data models are also called “Blueprints“. And a blueprint basically includes: Selected data classes […]
Data Content Manager R3.3 is Now Available
DCM R3.3 introduces Blueprint elements, improves audit performance and certifies the app also for ServiceNow’s Madrid release.
ServiceNow CSDM Updated + example of an actual Service Portfolio data model
ServiceNow published some updates to their recent Common Service Data Model whitepaper. In this article I’m showing some more detailed data models for the same.
DCM Webinar Now Available On-Demand
We had our first DCM webinar together with ServiceNow on February 12th 2019 and now the webinar is also available as on-demand recording.
Data Content Manager R3.2 is Now Available
DCM R3.2 is focusing on searching and filtering audit results + enhancements to Data Content Planner on using existing data and field plans.
ServiceNow “Common Services Data Model” discussion continues
In this article I will go through the “ITSM / ServiceNow example” from that whitepaper and introduce an alternative version. And discuss about the common data model drawn from three different perspectives.
The 7 Most-Common Data-Quality Management Issues in ITSM
This article digs a little deeper into the problem of bad service management data, outlining the most-common data-quality management issues we see when offering data-quality-improving capabilities to our customers.