“You cannot have a successful CMDB implementation without discovery tools” could be a quote from several articles describing the success factors for a CMDB initiative. But how do these technical components relate to more abstract entities such as Business Applications and Services or Users and Groups responsible for maintaining them?
After crawling a little further, it’s time to stand up and start walking. This blog is about the second phase of implementing the Common Service Data Model by ServiceNow.
You need to learn to crawl before you can walk. Read more about the first steps when starting to implement the Common Service Data Model (CSDM).
Without a strong foundation, you can not really get the most out of your investment on ITSM systems.
I feel it’s time to write to confess what I didn’t dare to say out loud when we last met.
ServiceNow published some updates to their recent Common Service Data Model whitepaper. In this article I’m showing some more detailed data models for the same.
In this article I will go through the “ITSM / ServiceNow example” from that whitepaper and introduce an alternative version. And discuss about the common data model drawn from three different perspectives.
This article digs a little deeper into the problem of bad service management data, outlining the most-common data-quality management issues we see when offering data-quality-improving capabilities to our customers.