You need to learn to crawl before you can walk. Read more about the first steps when starting to implement the Common Service Data Model (CSDM).
Without a strong foundation, you can not really get the most out of your investment on ITSM systems.
I feel it’s time to write to confess what I didn’t dare to say out loud when we last met.
ServiceNow published some updates to their recent Common Service Data Model whitepaper. In this article I’m showing some more detailed data models for the same.
In this article I will go through the “ITSM / ServiceNow example” from that whitepaper and introduce an alternative version. And discuss about the common data model drawn from three different perspectives.
This article digs a little deeper into the problem of bad service management data, outlining the most-common data-quality management issues we see when offering data-quality-improving capabilities to our customers.
Most businesses, globally, are currently caught in a perfect storm of challenges and opportunities related to digital transformation, customer experience (CX) improvement, and exploiting emerging technologies – in particular artificial intelligence (AI) and smart automation.
There’s a lot of blame being thrown around – to explain why ITSM-tool customer ambitions and expectations haven’t been met – but are we collectively missing something by blaming the tool?