Common Service Data Model
The Common Service Data Model (CSDM) is a standard and consistent set of terms and definitions that span and can be used with all ServiceNow® products on the Now Platform®. These definitions form the basis for the CSDM framework.
More information about the model available at docs.servicenow.com.
This “CSDM Content Pack” is an add-on for the Data Content Manager (DCM) application. The content pack includes data model (blueprint) templates for the CMDB. These templates can be used with DCM to document, populate and audit data based on the graphical data models.