We had our first DCM webinar together with ServiceNow on February 12th 2019 and now the webinar is also available as on-demand recording.
ServiceNow published some updates to their recent Common Service Data Model whitepaper. In this article I’m showing some more detailed data models for the same.
DCM R3.2 is focusing on searching and filtering audit results + enhancements to Data Content Planner on using existing data and field plans.
In this article I will go through the “ITSM / ServiceNow example” from that whitepaper and introduce an alternative version. And discuss about the common data model drawn from three different perspectives.
This article digs a little deeper into the problem of bad service management data, outlining the most-common data-quality management issues we see when offering data-quality-improving capabilities to our customers.
ServiceNow has finally released their view on the “common services data model”. What do you think about it?
Most businesses, globally, are currently caught in a perfect storm of challenges and opportunities related to digital transformation, customer experience (CX) improvement, and exploiting emerging technologies – in particular artificial intelligence (AI) and smart automation.
How to improve service data quality with 3 simple steps on ServiceNow platform.
DCM R3.1 is a minor release with couple of big new features.
There’s a lot of blame being thrown around – to explain why ITSM-tool customer ambitions and expectations haven’t been met – but are we collectively missing something by blaming the tool?
In one of the previous posts we briefly described “5 steps for better data quality” and in this article I’m going to dig in to the second step “Secure ownership” […]