We had our first DCM webinar together with ServiceNow on February 12th 2019 and now the webinar is also available as on-demand recording.
Data Content Manager R3.2 is Now Available
DCM R3.2 is focusing on searching and filtering audit results + enhancements to Data Content Planner on using existing data and field plans.
ServiceNow “Common Services Data Model” discussion continues
In this article I will go through the “ITSM / ServiceNow example” from that whitepaper and introduce an alternative version. And discuss about the common data model drawn from three different perspectives.
The 7 Most-Common Data-Quality Management Issues in ITSM
This article digs a little deeper into the problem of bad service management data, outlining the most-common data-quality management issues we see when offering data-quality-improving capabilities to our customers.
ServiceNow released their long awaited “Common Services Data Model”
ServiceNow has finally released their view on the “common services data model”. What do you think about it?
Does Bad ITSM Data Make for Bad Experiences and Bad Bots?
Most businesses, globally, are currently caught in a perfect storm of challenges and opportunities related to digital transformation, customer experience (CX) improvement, and exploiting emerging technologies – in particular artificial intelligence (AI) and smart automation.
New Video: 3 steps for better service data quality
How to improve service data quality with 3 simple steps on ServiceNow platform.
Data Content Manager R3.1 is Now Available
DCM R3.1 is a minor release with couple of big new features.
We Blame “Bad” ITSM Tools but Is the Real Issue Hidden in Our Data?
There’s a lot of blame being thrown around – to explain why ITSM-tool customer ambitions and expectations haven’t been met – but are we collectively missing something by blaming the tool?
Defining Data Ownership
In one of the previous posts we briefly described “5 steps for better data quality” and in this article I’m going to dig in to the second step “Secure ownership” […]