ServiceNow has finally released their view on the “common services data model”. What do you think about it?
Does Bad ITSM Data Make for Bad Experiences and Bad Bots?
Most businesses, globally, are currently caught in a perfect storm of challenges and opportunities related to digital transformation, customer experience (CX) improvement, and exploiting emerging technologies – in particular artificial intelligence (AI) and smart automation.
New Video: 3 steps for better service data quality
How to improve service data quality with 3 simple steps on ServiceNow platform.
Data Content Manager R3.1 is Now Available
DCM R3.1 is a minor release with couple of big new features.
We Blame “Bad” ITSM Tools but Is the Real Issue Hidden in Our Data?
There’s a lot of blame being thrown around – to explain why ITSM-tool customer ambitions and expectations haven’t been met – but are we collectively missing something by blaming the tool?
Defining Data Ownership
In one of the previous posts we briefly described “5 steps for better data quality” and in this article I’m going to dig in to the second step “Secure ownership” […]
5 steps for better data quality (especially in CMDB)
Find it difficult to get started with CMDB data improvements? Too much or too hard to handle?
Data Content Manager R3.0 is out now
DCM R3.0 is a major release focusing on improving Data Content Planner capabilities including improved UI and improved data loading and searching capabilities. This release also includes several smaller enhancements […]
Data Content Manager Certified for London
Data Content Manager application is now available and certified for London release also! Get DCM from ServiceNow Store Data Content Manager is a ServiceNow certified application Go to Store FREE […]
JustinLabs Announces a Strategic Partnership With Unifii to Improve Data Quality for UK ServiceNow Customers
ESPOO, Finland and LONDON, England, August 15, 2018 – JustIn Labs and UK-based Unifii Ltd, a certified ServiceNow partner, today announced a partnership agreement related to Justin Labs’ Data Content Manager (DCM) […]