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We Blame “Bad” ITSM Tools but Is the Real Issue Hidden in Our Data?

There’s a lot of blame being thrown around – to explain why ITSM-tool customer ambitions and expectations haven’t been met – but are we collectively missing something by blaming the tool?

December 10, 2018  bad data • challenges • costs • data management • impact

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Justin Labs is a technology branch of the Justin Group Oy, a Finnish-based creative service management consulting company founded in 2015.