Without a strong foundation, you can not really get the most out of your investment on ITSM systems.
This article digs a little deeper into the problem of bad service management data, outlining the most-common data-quality management issues we see when offering data-quality-improving capabilities to our customers.
There’s a lot of blame being thrown around – to explain why ITSM-tool customer ambitions and expectations haven’t been met – but are we collectively missing something by blaming the tool?
Bad data, missing data and simple human errors can cost a lot of money. Data Content Manager will help you manage complex data structures on ServiceNow platform 4 times faster […]