Without a strong foundation, you can not really get the most out of your investment on ITSM systems.
ServiceNow published some updates to their recent Common Service Data Model whitepaper. In this article I’m showing some more detailed data models for the same.
In this article I will go through the “ITSM / ServiceNow example” from that whitepaper and introduce an alternative version. And discuss about the common data model drawn from three different perspectives.
ServiceNow has finally released their view on the “common services data model”. What do you think about it?
In one of the previous posts we briefly described “5 steps for better data quality” and in this article I’m going to dig in to the second step “Secure ownership” […]
Find it difficult to get started with CMDB data improvements? Too much or too hard to handle?
Picture says more than 1000 words, right? So, why not draw a picture.