DCM audit functionality is able to analyse all detected audit messages and create unique audit messages for detected root causes.
Without a strong foundation, you can not really get the most out of your investment on ITSM systems.
This article digs a little deeper into the problem of bad service management data, outlining the most-common data-quality management issues we see when offering data-quality-improving capabilities to our customers.
Most businesses, globally, are currently caught in a perfect storm of challenges and opportunities related to digital transformation, customer experience (CX) improvement, and exploiting emerging technologies – in particular artificial intelligence (AI) and smart automation.
How to improve service data quality with 3 simple steps on ServiceNow platform.
Find it difficult to get started with CMDB data improvements? Too much or too hard to handle?
How to audit our ServiceNow data against visual data model blueprints. This video will show you how in just one minute.
How to audit our ServiceNow data against visual data model blueprints.