You need to learn to crawl before you can walk. Read more about the first steps when starting to implement the Common Service Data Model (CSDM).
Now at Work @ London is just around the corner. We will be there Oct 17 with a CMDB clinic.
You may be sick of bad data and happy to find out that JustinLabs has developed a visual and clever way to manage data on the ServiceNow platform. Register to webinar now!
ServiceNow published some updates to their recent Common Service Data Model whitepaper. In this article I’m showing some more detailed data models for the same.
DCM R3.2 is focusing on searching and filtering audit results + enhancements to Data Content Planner on using existing data and field plans.
In this article I will go through the “ITSM / ServiceNow example” from that whitepaper and introduce an alternative version. And discuss about the common data model drawn from three different perspectives.
ServiceNow has finally released their view on the “common services data model”. What do you think about it?
DCM R3.1 is a minor release with couple of big new features.
DCM R3.0 is a major release focusing on improving Data Content Planner capabilities including improved UI and improved data loading and searching capabilities. This release also includes several smaller enhancements […]